Missed Lesson PolicY
Our missed lesson policy is that if you contact timetable manager Angus before 11am on the day of your lesson, then we are able to roll your lesson over to the following term (you haven't lost the lesson you paid for). Preferably you let Angus know well in advance, perhaps the prior week, or even the night before. This gives us time to let the teacher know you won't be there and we can adjust their timetable so they aren't sitting around waiting during their scheduled hours.
In the circumstance that you let us know after 11am on the day of your lesson that you can't make it OR you are a no show to your lesson then our policy is that we cannot reimburse you for the lesson or roll it over to the following term.